Frequently Asked Questions

How do I place an order?
Simply browse our collection, select your design, choose your size/style, and check out. For custom or event orders, please use our inquiry form for a more tailored experience.

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Can I request a custom design?
Yes! We specialize in custom designs for events and personal pieces. Submit an inquiry with your vision, and we’ll bring it to life.

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Can I make changes after placing my order?
Changes or cancellations must be requested within 12 hours of purchase. After that, your order may already be in production.

How do your shirts fit?
Our tees are typically true to size with a relaxed unisex fit. For an oversized look, we recommend sizing up.

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Do you offer different styles (long sleeve, sweatshirts, etc.)?
Yes! Many designs are available in multiple styles. Options will be listed on each product page.

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Will the colors look exactly like the photos?
We do our best to ensure accuracy, but slight variations may occur due to screen settings and printing processes.

To keep your tee looking its best for as long as possible, we recommend following these care guidelines:

• Wash inside out with cold water

• Use mild detergent

• Do not bleach

• Tumble dry low or hang dry for best results

• Avoid ironing directly on the design

• Do not dry clean

 

Our shirts are made with high-quality printing methods, but proper care helps preserve the color, softness, and longevity of your design.

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For longest-lasting wear, we always recommend air drying when possible.

Do you offer event design packages?
Yes — we offer curated design and styling experiences for intimate events. Visit our Signature Experiences section for full details.

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How far in advance should I place a custom order?
We recommend at least 2–3 weeks’ notice for custom apparel or event-related items to ensure proper design and production time.

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Can you match a theme or color palette?
Absolutely. We love creating cohesive, elevated designs that align with your event vision.

Do you offer local pickup?
Yes! Local pickup is available in Fairview, NJ and is by appointment only. You’ll receive scheduling details once your order is ready.

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How long does shipping take?
Processing time is typically 3–7 business days, plus shipping time depending on your location.

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Can I request rush processing?
If you need your order by a specific date, please note it at checkout or contact us before ordering. We’ll do our best to accommodate.

Do you accept returns?
All sales are final. Due to the custom nature of many of our items, we do not offer refunds.

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Do you offer exchanges?
We offer size exchanges on non-custom apparel only, as long as the item is unworn and requested within 3 days of delivery.

 

What if my order is wrong or damaged?
Please contact us within 48 hours with photos, and we’ll make it right.

How can I contact you?
For questions or custom inquiries, reach out to us at:
📧 info@noellexkrystaldesignco.com

 

Do you restock designs?
Some designs are part of limited drops and may not return. If you love it, don’t wait 🤍